Shipping Policy

Last Updated: June 22, 2026

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1. Processing Time

• Orders are shipped within 1–3 business days after placement. Weekends and public holidays are not included.

• Pre-order items are shipped according to the time stated on the product detail page.

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2. Delivery Time

Actual delivery may be delayed due to customs clearance, weather conditions, or other unforeseen circumstances. The above timeline is for reference only.

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3. Shipping Cost

Shipping fees are calculated and displayed at checkout based on your order and delivery address.

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4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number. You can also track your order in "My Orders" on our website.

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5. Address Changes & Order Cancellation

• Before shipment: You may contact customer service to modify the shipping address or cancel the order (full refund).

• After shipment: The address cannot be changed. For cancellation requests, we will need to wait for the package to be returned to our warehouse, and the actual shipping costs incurred will be deducted from your refund.

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6. Returned Packages

If a package is returned to us due to incorrect address, repeated delivery failure, refusal to accept, or unpaid customs duties, any reshipment or refund will be processed after deducting the actual shipping costs.

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7. Lost or Damaged Packages

• Lost packages: If your package is significantly overdue and confirmed lost by the carrier, we will offer a full refund or free reshipment.

• Damaged packages: Please inspect your package upon arrival. If you find any damage, take photos and contact us within 48 hours of receipt. Claims submitted after 48 hours may not be accepted.

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8. Contact Us

• Live Chat: Bottom right corner of our website (Weekdays 9:00–22:00)

• Email: avorlia@outlook.com

• Phone: +213 245 0612